Your payment may have failed for any of the following reasons:
This means there are insufficient funds in the account associated with the card you purchasing from or in your PayPal account. If this is the case, please ensure sufficient funds are in your account as we will attempt to retake that missed payment.
This means the card details you have entered are incorrect and do not match your card. If this is the case, please correct your card information as will will attempt to retake that missed payment. You can do so by following the instructions outlined in “How do I update my payment details for my subscription?”.
Authorisation Denied By Bank
This means your bank has denied the transaction without specifying a reason. If this is the case, please contact your bank.
Please keep in mind that we are a New Zealand based company, so some payments from international banks may not be accepted. If you are currently experiencing issues using an international card, we recommend reaching out to your bank to discuss this further.
If you are still experiencing issues, please don’t hesitate to contact us by clicking here.